Your qualifications:

• Excellent customer relation's skills and good phone manners
• Prioritize and manage time and requests efficiently
• Knowledge of PC hardware, peripherals and software
• Knowledge of Windows operating systems and common Windows applications
• Knowledge of Microsoft office applications
• Able to deal with stressful situations in a courteous and friendly manner
• Excellent attention to detail
• Experience supporting PC hardware & software
• Ability to manage multiple tasks at one time
• Able to assess and understand needs and problems and follow up on these in a timely manner

Additional

• Knowledge of Linux OS
• Basic understanding of virtualization and cloud technologies
• Basic knowledge of Windows server OS
• Basic knowledge of network technologies
• Basic knowledge of Windows Active directory and user creation and modification process

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.

Full employment